Who is shopping who?

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Welcome to the secret shopping blog, our diary of the secret shopping business.

I am laughing to myself. Today I am working in the –inbound call center handling calls for self storage facilities around the country. I just got off the phone with a caller from Colorado. He was interested in storage and I asked him some questions and gave him the features and amenities.

I finally gave him the price and I could hear the phone ringing in the background. He asked if I could hold on for a second and I said yes. Well, he must have clicked the wrong phone button because he answered my line with HIS storage company name. He was shopping me!

He quickly recognized his error because he proceeded to hang up on me. He must have been quite embarrassed. He was just price shopping to see where his property compares. But he forgot a few rules…

First rule in shopping other businesses: Don’t Flub.
And once you flub it is basically impossible to recover.

Since I had given him the price and was winding up for the close, he should have just said he needed to get the other line and ended the call with me. But since he only got one price from me for the unit that sounded right for him, he did not get very far in his price shopping hunt.

There was really no way for him to cover up the Flub. His only resort was to hang up and hope I didn’t hear the storage facility.

It was good for a laugh on our side of the call!

Natalie

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.