Where’s Lunch?
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Sarah Little, PhoneSmart’s Sepcialist in Mystery Shopping and Evaluations offers the following insight on lunch.
Welcome to the PhoneSmart secret shopping blog, an inside peek at mystery and secret shopping.
I went to lunch with a friend. She had an hour to eat and return to the office. It took about 8 minutes of her hour for lunch just to get to the restaurant. We ordered our food fairly quickly and waited, and waited, and waited. Finally, after 45 minutes, she told the waiter she had to leave right away and would appreciate her food in to go box. He apologized for the wait and went away into the kitchen.When he returned he brought just the checks, no food yet. We gave him our payment and also asked for to go cup for our drinks. He brought us back our receipts, but no cups. Finally, my friend just got up and took the glass with her. (Her husband is the GM and she can return the cup easily.)You can bet that her hubby will hear about the poor service. It wasn’t our intention to go there to eat and grade or evaluate their service. The waiter was aware that she was the GM’s wife, so one would assume he’d have his A-game ready. But that wasn’t the case.Every now and then we are all presented with an opportunity to shine. Whether it’s with monthly mystery shopping, or just impressing the boss’ wife. While every opportunity isn’t as clear as serving lunch to the boss’ wife, if you serve every customer with great, quick service then your customers will be pleased and you’ll be noticed when it counts.Storage Concierge Self Storage in Missouri
Storage Concierge Self Storage in New Jersey
Storage Concierge Self Storage in LouisianaDisclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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