Where is he?

Welcome to the Secret Shopping blog, an insider view of Secret Shopping and Mystery Shopping.

At this time of month, we are trying to finish up the last undone shops. There are always a few employees we need to shop that are next to impossible to track down. We sometimes have to call multiple times and ask for the subject over and over in order to get through, It makes me wonder how effective these staff members are in dealing with customers if they are next to impossible to find.

If they are building rapport with any customers, it must not last long. Once the customer has had a few minutes of frustration tying to catch that specific employee, they get annoyed and turn to another employee for help. Maybe you have it set up so that every employee is equally good at developing and keeping rapport with customers. In this case, it may not hurt you to have a few employees that are not always easily available. But you might also be annoying a lot of people who end up spending their money elsewhere.

Bye for now, Tron