What would you do?

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Welcome to the secret shopping blog, PhoneSmart’s diary of our secet shopping and mystery shopping business.

What would you do if you weren’t afraid?

Would you skydive? Would you drive fast(er)? Would you ride a huge roller coaster?
Would you tell someone you love them? Would you try and sell someone something you believed in without hesitation or reservations?

Human nature involves feelings and emotions. Some of the emotions I associate with being scared are: feelings of the unknown, rejection, being alone, embarrassed, being in control and security. What could you accomplish if you weren’t afraid of failure? What would your life be like if you could speak up without others making an opinion about you?

Selling doesn’t have to be a “gotcha” situation. It can be a needs based, equal communication, good rapport, product availability, excellent base product. Don’t be afraid to present your product in a manner in which people can’t resist.

How do you think some infomercials do so well? “You can’t live without our super cleaner.” Don’t be afraid of some honesty. It’s ok to tell some things like it is. Don’t be afraid to ask questions. Discover what the needs of the customer are and clarify the situation. Don’t be afraid to close the sale. Don’t be afraid to close the sale again.

Many of the people we secret shop seem to be afraid to sell their product or service. They seem to be afraid to engage the shopper. What is there to be afraid of? People will either buy from you or not. But they are certainly going to but a lot less if you are afraid to help them buy more! If you act unafraid and have success your success will help you become less fearful, won’t it.

So go ask for the sale.

Natalie

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.