What are you evaluating?

Welcome to the secret shopping blog, our diary of the world of secret shopping.

When evaluating a sales performance, make sure you understand the sales person’s goal. When you are secert shopping a rental property and there are no vacancies, the sales person needs to take a different approach than if there are vacancies. So don’t be quick to fault the sales person unless you are clear what the goal is.

Basic customer treatment is non-negotiable. Polite, helpful and professional is always a must. But where the sales person needs to go from there will vary with the situation.

bye for now,Tron

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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