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Welcome to the secret shopping blog, our window into the world of mystery shopping and secret shopping.

The other morning I went to the hospital to have a routine test done. When I was referred by the doctor to get these tests he said I’d need to have a driver pick me up. The nurse that scheduled the test said it would not take very long. The test was at 6:45am. My husband Joel said he’d just take me and then bring me back home, and then go to work.

When I got to the registration office the receptionist talked with Joel about when he’d be able to pick me up, etc. It turned out that I would be there at least 3 hours. This really put a kink in our day because Joel had to be at work when it was time for me to go home.

Had we known all of this, we could have arranged our day to fit this schedule but instead we had a wrench thrown into our plans.

I think it is important for any business to let their customers know what will be expected of them, or what their responsibilities are. If your customer is thrown for a loop or surprised by hidden fees and unexpecterd schedules, they may not be able to adjust their schedules or pay extra costs. And when this happens to us we get annoyed.

But if you prepare them and let them know things like when they need to be in the office, what they will pay for at that time, how much it will be, etc. then your customer will come prepared to do business with you. Making your customers aware will result in better service to them, and they will be happier with you, which makes for great customer loyalty.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.