We don’t want your money…

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I was making my annual holiday flight arrangements about 6 weeks ago and was able to finally find a price that was reasonable. After the flights were booked, my boyfriend’s mother told us that she would pay for our plane tickets as our Christmas gift. Unexpected, yet very thoughtful and practical. Then we had a flash, let’s call and see if we could upgrade the flight to first class and pay the difference. If it wasn’t too much more money we would splurge.

I have never been in first class, just walked through it many times. And my boyfriend is a big guy, 6’6”, so fitting into a regular seat is a squeeze. Since I had booked my flight online with Orbitz, I called Delta directly. I listened to the nice message, selected my option and waited. Not too long after, I was greeted by a live person. She asked for my confirmation number and asked what she could do to help me.

I explained that I would like to see what it would cost to upgrade to first class over and above the price of the tickets I already had. She informed me that she would have to transfer me to another department. On hold again.

Another lady answers and I explain that I would like to see what is would cost to upgrade to first class over and above the price of the tickets I already had. On hold again. She comes back on and asks a few questions; Was I a special la-la delta customer? NO, Was I a member of the fru-fru club? NO, Did I have any miles that I wanted to use? NO. On hold again.

The question I was asking didn’t seem that difficult to me. Still on hold. Finally she comes back and says, “Well, the only way you would be able to do this is to pay the difference.” Aaahhhh. THAT IS WHAT I WAS ASKING IN THE FIRST PLACE!

Then she tells me that she could not do that over the phone, that it could only be done at the counter at check in.

All of that for nothing. My balloon had been deflated.

Are you listening to what you customers have to say? I only was trying to spend more money with their company, yet I was not able to do so. Their loss.

Happy New Year,
Natalie

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.