We All Need Customer Service

When dining out, you expect it. When looking for that perfect gift, you hope it will be there. At Christmas time, when that red sweater with a reindeer on it could not be given to even the coldest of recipients, you gave them your receipt and hoped for cash. We all depend on customer service.

This is the most basic offering of any good business. It is the ability for a company, person or establishment to give their customers what they want in a timely and kind manner. But what has happened these days? It seems that somewhere in the last five or so years this oldest of consumer traditions has been all but tossed out the window. It used to be that you could walk into a nice restaurant with a date and you would not have to think twice about their customer service. But now, all too often one could walk into the very same place and wish there were some way to give a negative tip, a discount for how lousy the waiter was.

It is hard to determine what caused this. Maybe it is something in the water making people more self-centered and care less about the job they are doing. It could be in the air, with all of the exhaust fumes finally causing disconnect between people and the society they are a part of.

If you do not think this is happening where you live, just go to the airport. Remember those days when you would be excited about going to fly somewhere? The commercials of old, with stewardesses smiling and gleefully helping you to your seat are laughable now. Instead of the comforts of old and the effort of airlines to help you relax, it is all about doing what you are told, in the name of security of course. Well, security is necessary and all well and good, but who decided that security meant that absolutely everyone employed by the commercial airline services can be rude?

It is just taken as a matter of course, but it should cause people to step back and question why this is happening. Ticket prices are going up and customer service is going down. Hmm, does not make very much sense, does it?

The airlines are just one example. Restaurant wait staff has suffered from this negative shift as well. Instead of staff working for a tip, it is now just expected. Yep, if you go eat and have a terrible waiter, you better still tip them. If you do not, and you cannot make it out of the door fast enough, you better look out. It is not unheard of these days for staff to follow you outside and accost you for daring to not give them a tip for their lack of service.

If you think about the way things are changing with the Internet, this especially does not make any rational sense. Small businesses are suffering because of the array of cheaper offerings which can be found online. The difference between the Internet and the small business is that most basic offering: customer service. If businesses neglect to offer any kind of customer service, than they are doing nothing but shooting themselves in the feet. Surely they will begin to realize that positive human interaction is what builds positive business relationships. If not, their products are just a cheaper click away.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.