watch your routines

Great Customer Service vs. Great Slow Customer Service

I was shopping the other day at a retail clothing store in our city. As I made my way through the store I accumulated a few items that I wanted to try on. When I was done looking, I headed towards the dressing rooms. (Side note: does anyone mind the dressing rooms not being separated?) A friendly gal greeted me and I set my items on the table. She gathered up my items very carefully, grabbed a door hanger and led me to my dressing room. She put the hanger on the door so that no one would walk in and then unlocked the door. I almost bumped into her at that point because we both tried to go through the door at the same time. I didn’t realize that she wanted to get into the room first so she could lay my items down very nicely on the bench. She then lets me know if I need any additional sizes to please let her know and that she would be glad to bring them to me. Wow, the whole interaction only took about 3 minutes but I was very impressed.

After I was done trying on the clothes, I picked up the clothes and headed out the door. I grabbed the door hanger and headed towards the friendly gal. She was helping one lady to her dressing room and another lady was waiting to try on some clothes also. I just wanted to drop off the things I didn’t want and take the items I did want with me. Here’s where the friendly gal got a little flustered. She still was trying to give 110% but it was really slowing down the whole process. She got everyone where they were supposed to be and she gave a little sigh of relief.

Now, I appreciate great customer service as much as the next person, but it really needs to be great customer service in a timely manner. If you had all day to try and please the customer, don’t you think that you could do a great job? As a customer, I want to be helped without too much of wait. Without compromising the friendly gals’ routine, maybe they could have had two associates working the desk so that if one was away, the other was there to provide help. Or perhaps, if she was short handed, she could have done a little less for each of us. We still would have appreciated her help and we would have not been frustrated by the wait. Whatever the solution might be, it would be great if the customer could receive the service they deserve as quickly as possible. Any time you can make your routine more efficient it will help the whole customer service process. Take some time today to think of your routine and if it could be scaled down time-wise.

Thanks,
Natalie

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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