Try again

Today’s secret shopping blog deals with the kinds of frustrations one commonly experience. Doesn’t it seem a little unneccessary?

When we got moved into our new home, we decided to get a satellite system for our TVs. The neighborhood is new and cable was not yet available. (Side note: if you were a cable company, wouldn’t you pro-active and not re-active to new growth areas.)

The TV in the living room is HD ready and we got the special HD receiver that we could also get local channels on. It has never worked. We called a few days after the installation and the woman on the phone said that the receiver we had was outdated and that it would be an additional $100.00 to upgrade the receiver to get local and HD. WHAT!!

How can a receiver that is one week old be outdated? I realize that electronics become outdated quickly but this was ridiculous. So we opted for some simmer-down time.

Today, my boyfriend contacted the satellite company again. Pledging to be nice and calm and explain the situation, he was on the phone for over 30 minutes and transferred a few times. Well, it paid off. The lady this time said that he just needed to push three buttons to make it work. I am glad we didn’t settle for the first answer and send them $100.00.

There is a way to try and get what you want and deserve. Try asking questions and think it over. Contact the company again. Chances are you will get a new live person. Tell your situation in a calm and informed way, and see where that gets you. It worked for us!

Natalie

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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