Time to Shine

Now more than ever we need to make sure that we are providing great customer service. During our busy season, customers are flustered and need storage right now. It is important to listen to what the customer is saying, keep control of the call and provide them with the best service possible. Don’t let the customer get you rattled, it will make for a long day. Start the call with a smile while you answer the phone, listen to the callers needs and determine what would be best for the caller. It takes a quick mind to navigate the storage screens and be able to help the customer as swiftly as possible. The customer needs to know about any extra fees they might incur when they rent a storage unit. And, also about any moving and storage supplies that your office has that would be of interest to the customer. Make sure the caller knows where you are located and get the callers name and phone number. Invite the caller in for a site visit and ask the caller what day or time would be good for them to stop by. You will reserve more units right now if you stress limited availability and urge the customers to put a unit on hold. Ask for the sale! It won’t always fall into your lap. Have fun and sell some storage.