Tick Tock

When our clients get their secret shopping recordings they may hear about 1-5 minutes of conversation for each shop we record. It seems like a quick process, but we actually spend about 60 minutes on each shop if everything goes like it’s suppose to.

Let me explain the process from the beginning. First we compile a list of all the shops a particular client wants us to make. Then we post the list where it’s available to our shoppers. Next, our shoppers go down the list and begin making the shops one by one. This is where things start to slow down. It may take a week or two to reach everyone on the list. Once everyone has been called we burn the calls onto a CD. Finally, we give the CD to one of our evaluators and they return the CD along with the completed reports. This can up to a week or more also. And then lastly, we email or mail the finished product along to our clients.

As you can see, we have to maintain a quick pace in order to get our shops out by the deadline each month. So if you are interested in shopping your employees, you can see how we can save you a lot of time and money by doing it for you. So give me a buzz and I’ll get your shops started today.