The Gimme
-
Robin Turner, call center manager speaks about her special sales strategiesWelcome to the Phone Smart call center blog, a view of the self-storage industry.
Got a “Gimme”
This year we’ve had the college students and parents calling us even sooner than they did last year. It was a slow day in March when I got a call from a parent who was looking for storage for her daughter who needed a unit in May, after she graduates. (Well that was still two months away).When I got to the part about telling her how long I could hold it for, (which was only a month), she stopped me in my tracks and said that was o.k. – She was going to rent it a month in advance anyway to make sure that her daughter had one when she needed it.My first thought: “Yessssss! A Gimme!”
(This is what we here at Phone Smart call it when you don’t have to put that much effort into closing the deal. The caller is going to rent with you no matter what as long as you’re friendly and can answer the caller’s questions. There was no resistance and she had her credit card handy and was ready to reserve. **This also falls into that one third of callers who will rent from you).My second thought: “This confirms to me once again, that our “Rent It Now Theory”, was right on the money”.My third thought… “I want to hire her”!Keep in mind that even on your off days; no matter how hard you try to overcome all of your toughest customers, or the small number of actual opportunities you have to try to gain a new customer, you’ll from time to time also get a “gimme”.
Enjoy them.
Self Storage Blog A diary of the self storage industry
Property Management Blog The ins and outs of property management
Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
![[Post to Twitter]](http://www.secretshoppingblog.com/wp-content/plugins/tweet-this/icons/tt-twitter.png){kind=icon}
View 
Subscribe via 
Leave a Comment
