Taking Care Of The Customer

What do you expect great customer service to look like? Do you expect the same level of customer service wherever you go? What does great customer service mean to you? These are all questions that most business asks them to ask customers so they can improve their business results. Many business need to know how they can ensure better customer service to all the people that use their services or buy their products.

When you enter a grocery store, what kind of customer service are you expecting? Most likely, you will receive someone that says hi when you walk in and by when you leave. However, what do you expect while you are in the store. In some stores, you will see people stocking the shelves and talking to their friends instead of helping you. In those same stores, when you need help, you can never find anyone. Unfortunately, those kinds of stores are prevalent in our society. In thinking about this situation for a second though, do we need to be sold on a loaf of bread or have someone there to recommend which type of bacon is the best since there are a hundred different choices. Most people would say no, but it would be good to have someone there when you needed it.

There is an example of a store that does provide great customer service and they are a grocery store. In some markets, this store exists and is owned by its employees. Therefore, this means that the employees take stock in how everything works within the store and ensures that every customer is greeted they walk by them. Now, they do not go around to each customer in store. That would be crazy and believed to be annoying, but they do not just walk past people without saying hello. Sometimes great customer service is that subtle hello or how are you doing. There was a customer that needed some rub for their steak. The customer had no idea what rub was or where to find it. Therefore, the store associate pointed, which is typical, to the aisle in which the rub was located. The customer could walk up and down the aisle and found the section where it should be, but still could not find it. They went back to the meat department and the associate informed his fellow staff members that he would be leaving the counter to go assist this customer. So to extend his great customer service, the store associate left his counter, mind you still covered in meat product, walked the customer across the store, helped them find the correct section, and then recommended a good rub that their wife would like. Now that is great customer service, from a grocery store nonetheless.

In the example, you saw above, great customer service could come from the unlikeliest sources. There is one, which should be the best at customer service because their livelihoods depend on it. Of course, that field is anything having to do with commission. With the people who work on straight commission, it is expect for their level of customer service to be outstanding. However, raise your hands if you have ever encountered horrible customer service in a commissioned atmosphere. Exactly. Most times, the worst customer services come from those environments. They are pushy sometimes as well as rude. They do not take the time to get to know you, they are most of the time looking for a way to close the sale. Unfortunately, that is there job.

Having great customer service in your workplace, will help you take care of your customer base and have them return for more. Having the right people on your floor, answering your phones, or going out to customers houses, will be what makes or breaks the success of your business.

Storage Manager

Indiana Motorcycle Storage

Waldorf Storage

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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