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In the business world today, you have to be good with the customers that you deal with. With good customer service, you can ensure that you will have a great chance for success. Some companies have a planned way they provide customer service in the aspect of talking with the customer and finding out about their lifestyle. Some companies allow their merchandising to do all the customer service for them. There are some good ways and some bad ways to take care of the customer. Anyone can get into a huge debate on which way is the best.

Think about the last time you entered a place in which you were taken care of. Whether it was in fine dining or in looking for a self storage unit, you have had the opportunity to have great customer service. What made that customer service so great? What made you so impressed that you wanted go back to that property again? That is what many businesses are asking the customer these days to find out how they can better serve the customers at their business versus their competitors.

It is very hard to find a way to differentiate the customer service experience from one competitor to the next. Everyone tries to do what they can to outsmart, outlast, and outthink their competitors. In self storage, some companies take training classes on how better give customer service to those people that call. They often have specials that would definitely gain the callers attention and they invite them down to take a tour of the facility. Some storage facilities give away a free truck or lock in order to gain the customers business. However, let us remember, the name of the game is customer service, not what can we give them for free to rent or buy.

Customer service is only as good as your passion. If you do not honestly care what you are doing, you are not going to deliver great customer service. You can fake many things but genuinely caring about the customers needs is hard to fake. You need to ensure that you have people that will talk to the customer face to face and will give outstanding customer service. You know when you have given great customer service when the customer is happy when they are leaving, sings your praises, and understands what they have to do next if they are purchasing something from you. If there is any confusion, the customer service you just gave has been downgraded to just ok.

Providing great service to the customers is not hard. Everyone on this earth can deliver some kind of service to the people they meet. The level of service to the customers depends on many things. Those thinks could include:

• How trained they are on what they are selling
• If they care to help the customer
• If they are having a bad day outside of the workplace
• How they feel about you as a manager
• How they feel about the people they work with
• The environment they work in

Many factors could help determine what level of service the customer receives. As a manager, it is up to you to ensure that your associates give the customer service they deserve.

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Kansas City Storage

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Customer service is the one of the greatest jobs around. Being able to help people is a wonderful feeling. It is very rewarding to know that someone was able to get through a situation because customer service made everything ok for them. No matter if it is just answering customers questions or showing them where something was. It is always rewarding to see a happy customer.

Customer service covers such a wide range of services rendered to people just to name a few for example, nursing homes, grocery stores, libraries, valet parking, ushers at church, paying bills, 1-800 numbers, cable services, storage rentals, bank tellers, and the list could go on and on. These people make a real difference in how any business will flow as far as the public is concerned.

If a customer service representative is not polite, and or a courteous person, as well as knowledgeable, they can cause a company to have a bad reputation simply by word of mouth from dissatisfied customers. They will spread the word of bad customer service at the particular company, and for the most part people piggy back on rumors, not caring to check out facts or see for thermselves, being professional at all times, and putting the customers needs before your personality is the number one rule to a good customer service representative. 

Customer service has such a massive range of service that is rendered through out the community. To go into an establishment like a very elegant restaurant, or a top of the line Hotel, or just anywhere, where customer service is the first point of contact you have with anyone or anything.  It makes a world of difference in what you think of a place, or even how comfortable you feel about being there.

If customer service is not at the top of there game so to speak, or doing everything possible to make a lasting impression on the customer then you have lost the customers interest right off the bat, first impressions or lasting ones. It is a fact of customer service.
No one wants to feel like they are being ignored or that no one wants to assist them so to hear it in a customer service representatives voice or to be able to sense it is a travesty for the company that customer service representative works for. Not to mention the rippling affects it can have on customers that have not even visited the establishment.

It is vitally important to have your customer service department understand that they are the meat and potatoes of the company. Customer service is the first point of contact most of the time, no matter what the nature of the situation is. From transferring the call to answering the questions, to whatever the case, customer service is the initial point of contact.

No one likes to be made to feel as though they are not important or what they have to say is not worth listening to. So the customer service department has to come across as though that customer is the most important person they will or have to deal with. Your tone of voice can convey your sincerity as well as the expressions that are made or felt by the customer.  So remember the customer is the most important person you will ever deal with no matter how they may get on your last nerve or how bad you may want to reach out and touch them.  Never take it personal it is always business with a smile. Be polite and keep it moving.

Local Self Storage

Iowa Self Storage

Odenton Storage

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What do you expect great customer service to look like? Do you expect the same level of customer service wherever you go? What does great customer service mean to you? These are all questions that most business asks them to ask customers so they can improve their business results. Many business need to know how they can ensure better customer service to all the people that use their services or buy their products.

When you enter a grocery store, what kind of customer service are you expecting? Most likely, you will receive someone that says hi when you walk in and by when you leave. However, what do you expect while you are in the store. In some stores, you will see people stocking the shelves and talking to their friends instead of helping you. In those same stores, when you need help, you can never find anyone. Unfortunately, those kinds of stores are prevalent in our society. In thinking about this situation for a second though, do we need to be sold on a loaf of bread or have someone there to recommend which type of bacon is the best since there are a hundred different choices. Most people would say no, but it would be good to have someone there when you needed it.

There is an example of a store that does provide great customer service and they are a grocery store. In some markets, this store exists and is owned by its employees. Therefore, this means that the employees take stock in how everything works within the store and ensures that every customer is greeted they walk by them. Now, they do not go around to each customer in store. That would be crazy and believed to be annoying, but they do not just walk past people without saying hello. Sometimes great customer service is that subtle hello or how are you doing. There was a customer that needed some rub for their steak. The customer had no idea what rub was or where to find it. Therefore, the store associate pointed, which is typical, to the aisle in which the rub was located. The customer could walk up and down the aisle and found the section where it should be, but still could not find it. They went back to the meat department and the associate informed his fellow staff members that he would be leaving the counter to go assist this customer. So to extend his great customer service, the store associate left his counter, mind you still covered in meat product, walked the customer across the store, helped them find the correct section, and then recommended a good rub that their wife would like. Now that is great customer service, from a grocery store nonetheless.

In the example, you saw above, great customer service could come from the unlikeliest sources. There is one, which should be the best at customer service because their livelihoods depend on it. Of course, that field is anything having to do with commission. With the people who work on straight commission, it is expect for their level of customer service to be outstanding. However, raise your hands if you have ever encountered horrible customer service in a commissioned atmosphere. Exactly. Most times, the worst customer services come from those environments. They are pushy sometimes as well as rude. They do not take the time to get to know you, they are most of the time looking for a way to close the sale. Unfortunately, that is there job.

Having great customer service in your workplace, will help you take care of your customer base and have them return for more. Having the right people on your floor, answering your phones, or going out to customers houses, will be what makes or breaks the success of your business.

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Indiana Motorcycle Storage

Waldorf Storage

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Job employment is sometimes one frustrating thing to find. Finding a new career or job employment can sometimes feel like finding the proverbial needle in the haystack. One great way to approach finding new job employment is by word of mouth from a friend or family member. Of course, you should use caution when applying for job employment that would require you to work closely with a relative or friend. Working too closely could create tension between the relationships. However, having a reference with someone the company or recruiter knows can work to your advantage when seeking job employment.

Another advantage to getting a job employment lead from a friend or family member is that they will often times know about the open position before an ad has been placed in the classified ads newspaper or online job employment search engine. Getting a head start above the rest of the masses of workers searching for job employment is always a good thing.

If you can not find a job employment opportunity by word of mouth, do not fret. There are other ways of finding a job employment. One of the most popular ways is by checking the local newspaper listings under Job Employment, Job Opportunities or Classifieds. This is where local companies may post ads for open positions within their organization. You can typically learn a brief description about what the job employment responsibilities of the positions are and what the prerequisites of the job employment opening are. In some cases, employers may also include the salary or range in the job employment ad, as well as if there are any benefits included.

Replying to a newspaper job employment ad should be done with extreme care and attention to detail. For example, if an employer places a job employment ad in the paper and requests that applicants send their resume to an email address, then applicants need not mail in a resume to the company. It is also imperative to give your resume one last proof read and make sure that all phone number and email address information is correct.

One thing is for sure, sending out a resume with incorrect contact information will prevent any employer from scheduling an interview with you. And even if you realize the mistake and contact them, it would be difficult for an employer to take an applicant seriously after a bad first impression.

Perhaps the most popular way of searching for job employment is by looking online. There is several popular online job or career search engines. Many niche job search engines allow you to sort employment ads by location, salary range, requirements, date the ad was posted and more. Some sites even allow you to join as a job seeker and keep your career data and resume on file. They may even send you a notice of job employment ads that fit the criteria you select.

One advantage to seeking job employment online is that if you are relocating to another city and even across the country, the Internet allows you to locate a new job no matter where you are sitting.

Your local and metro-area newspapers probably also have online versions of their news and classified ads. Job seekers who are interested in building a new career can use the online version of their local newspaper to access job employment ads quickly.

One key thing about seeking job employment is to keep at it. If your local paper posts new job employment ads each Wednesday and Sunday, then you should look at the paper each of those days. Missing just one day may mean that you lost your dream job.

Another important step in looking for a new job is replying to the job employment ad promptly. If there is a position to be filled, that company may want to act quickly. Sending in your resume when you find the ad is the best strategy. Otherwise, they may fill the position before your resume reaches them.

Sales Techniques

Illinois Self Storage

Lombard Storage

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If you are shopping for a 10×20 self storage unit, you will find it is equivalent to the size of an average one car garage. A tenant can put away a lot of items in a large unit such as this, especially if they take advantage of the eight foot ceiling and stack boxes and other items vertically. Shopping for a big self storage unit works wonderfully for individuals, families, businesses, etc.

A 10×20 self storage unit holds the entire contents of a three bedroom home plus appliances. So it is ideal for anyone that is moving or remodeling their large home.

A 10×20 self storage unit is perfect for someone shopping for a unit to park their vehicle. There are a lot of different circumstances where someone wants to store a car, a truck, or an SUV.  Military personnel being deployed need a place to put their vehicles. Someone giving a loved one a new car as a birthday, anniversary, or graduation gift needs a place to park it until the big day. People living in an apartment complex have a limited number of parking spaces available to them.  Here are many different reasons why someone would be shopping to put their vehicle in a self storage unit, and a 10×20 unit is the ideal size.

A 10×20 self storage unit is great for people shopping for a unit that have large toys. Motorcycles, snowmobiles, and jet skis can all be put into this big self storage unit. Riding lawn mowers, boats, and campers are all seasonal items that can be stored in one of these units as well.

A 10×20 unit works really well contractors and construction companies shopping for storage. These people are able to drive right up to their self storage unit and get the supplies that they will need for that day. The unit is large enough to hold big, bulky pieces of equipment and supplies. 

Shopping for a 10×20 self storage unit is ideal for companies that conduct their business indoors as well. Many different types of companies are required to hold onto documents and a lot of paper records for a long period of time. It is far more cost effective for these businesses to be shopping for a large self storage unit than it is to get more office space. The price per square foot is less at a storage facility than it is in an office complex. Certified Public Accountants, lawyers, and doctors offices are just a few examples of types of businesses that have a huge need for document storage, and they can all take advantage of storing these items offsite. 

Someone that works from their home oftentimes rent a 10×20 sized self storage unit. A salesperson is able to store their samples and their inventory at the storage facility, instead of taking up precious space in their home or garage. Marriages can be saved by simply shopping for and renting a 10×20 self storage unit!

A 10×20 unit works well for college students that are shopping for storage. Several roommates or sorority sisters are able to pool their things and the monies together to get one large self storage unit to rent over the summer months.

Boy Scout troops, PTA organizations, and other non-profit groups collect items throughout the year so they can have a yearly garage sale as a fundraising event. Shopping for a 10×20 self storage unit works really well as a place to put all of these donated items until the day of the big sale. They can put in shelving and form aisles to help keep everything organized.
 
A 10×20 self storage unit is very versatile and works well for a countless number of different people and in different circumstances. Its lower cost per square foot makes it a smart investment for families, businesses, and organizations alike.

 

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Hawaii Motorcycle Storage

Lawrenceville Storage

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We have all gotten that customer service call before. The customer service call when the caller has about as much personality as blank sheet of paper, a wet blank sheet of paper. We have all heard that monotone voice saying, they need the prices for all of your self-storage units. You know that drone. And we look forward to meeting this callers self-storage needs with just about as much excitement and enthusiasm as we would if we were going to the doctors office for a routine physical, necessary, but not in the least bit fun.

Consider for a moment, just why it is that the caller may be droning on that that, oh so appealing monotone. The caller may be needing self-storage because of some sort of life tragedy. Maybe their Uncle just passed on to the Great Hereafter, and the rest of the family is fighting about what to do with all of his stuff, so the caller is getting self-storage until the dust settles.  It could be that caller just had a house fire, and he or she needs self-storage to sort out the remains of whatever did not get burnt to a crisp. Maybe the caller just found her husband in a compromising position with the next door neighbor, soap operas get their inspiration from somewhere, you know.

Certainly, all of the above scenarios sound very tragic, and of course we should exercise tact and sensitivity when dealing with self-storage customers with these kinds of customer service needs. Of course, not every callers self-storage customer service needs involve a three hanky tale of woe and tragedy. However, it is also quite possible that the caller could use a tiny bit of levity and customer service to brighten up what would otherwise be a chore of Herculean proportions.

Another thing to consider is that this may have been the third, eighth, or twenty fourth customer service call that the customer has made to a self-storage facility, and the calls are all starting to blend together.  Plus, the caller may also be looking forward to making self-storage customer service calls with as much enthusiasm as the aforementioned doctors office visit. Anything we can do as self-storage professionals to make ourselves stand out in a positive way, of course- will go a long way in finally making the self-storage sale.

And do not believe that it is just customers who have to deal with the monotony of enduring an entire slew of virtually identical customer service calls. This may well be the third, eighth, or twenty fourth self-storage customer service call you have taken today, and you would swear that all of the callers must be reading from a sheet, because they all sound alike. So it could well be that you need to crack a joke just to save your own sanity.

We do not necessarily have to be a finalist for a comedy show to be able to elicit a grin from our clients, nor do we have to be a clown to get a laugh. Likewise, the caller does not have to be dryer than plain white toast in Death Valley for us to start kidding around with them, funny self-storage customers appreciate jokes as well. Of course, if the caller really does have a flat line personality, then you got no love coming. Customer service wins!

That was a joke, by the way.

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Hawaii RV Storage

Basalt Storage

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There are many different types of self storage facilities throughout the country simply because there are many different types of self storage needs. 

Cars and motorcycles are popular items for people to put into self storage facilities, and for a variety of reasons. One person may be shopping for storage just for the winter because of the hazardous driving conditions. Another customer may be shopping for parking because they only have two parking spaces available at his apartment complex, but has three vehicles. Still another may be getting deployed to Iraq and is shopping for storage unit until she returns. Shopping for this type of self storage facility means it has to be very secure and have storage units with drive up accessibility. Self storage facilities equipped with these types of units are found all over the United States.

It is a little more difficult to go shopping for a self storage facility that can handle large recreational vehicles. People need to store these vehicles because home owner associations usually frown on these monstrosities being parked on a driveway or on the street. Self storage facilities that specialize in RVs often have both indoor and outdoor parking, as well as 24 hour access available for their adventurous customers. Oftentimes amenities such as dumping stations and wash bays are also provided. These self storage facilities are usually found in areas near large lakes and parks, as well as close to affluent neighborhoods with stringent HOA rules.

Some self storage facilities specialize in boat storage. People put a great deal of time and money into their vessels and proper off-season storage is essential. Shopping for these self storage facilities will usually turn up a large climate controlled warehouse and a system where they are able to stack the boats upside down, three or four boats high.  Because they are able to store a large number of boats they are able to keep the costs down for each individual customer. These self storage facilities usually have a set rate for storage throughout the winter months, and then everyone comes back in the spring to retrieve their property. These locations are common in the northern United States, where there is obviously a limited boating season.  These self storage facilities can be found all around the Great Lakes if you are shopping around for one.

Self storage facilities that specialize in storing documents and files are becoming increasingly popular. Many types of businesses are shopping for document storage because they are required by law to keep files for many years. These documents can take up valuable warehouse space that can be used for equipment or inventory. Renting larger office space just for document storage can be very costly. As an added bonus, many self storage facilities that specialize in document storage offer additional services for their clients. These locations are able to bar code each box of files for better organizing and easy retrieval. They also often provide document shredding services, to safely and securely destroy files that have out-lived their useful life. These self storage facilities are used by large accounting and law firms, hospital and medical clinics, as well as small home based businesses with very little storage space.

In a few select areas, art storage is very specialized and trendy. Preserving art is an intricate affair that requires temperature and humidity control, extremely high ceilings for large pieces, and a private viewing area. Self storage facilities that specialize in art obviously have extremely high-tech security measures in place. These self storage facilities are usually located near larger cities, where there is a higher concentration of art enthusiasts.

Many self storage facilities have become far more specialized over the years because that is what the customer wants and needs. If you are shopping for a particular type of self storage, you might have to call around to see what you can find. Shopping for storage can be done over the telephone or the Internet. Some people like shopping for specialized storage by visiting each facility in their area.

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Georgia Car Storage

Big Coppitt Key Storage

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What is customer service? Customer service is the provision of service to customer before, during and after a purchase. Customer service is designed to enhance the level of customer satisfaction, that product, or the service has met the customer expectation. Well where has it gone?

Are we now in a society that does not want customer service? Or do we just not want to give customer service anymore? It is partly both. We have gotten so busy that when we call a place for service we just want the cost. We do not care what else it has to offer. We just want the cost and if any discounts. Look at gas stations now. We can pay at the pump but we use to have to go in to the station and pay. Now we do not even have to associate with the clerk working. When we are at the grocery store, we do not care about the checker or how her day is. All we care about is getting the groceries in the bag and getting them home. What ever happed to How are you?

Now on the flip side of this, we have treated people like this for so long that now we do not want to give customer service. If a clerk has tried to ask a customer how they are and the customer just mumbles or ignores them, then we can see how after a while of this the clerk would stop asking. Or if a customer comes in to their store and they do say Hi or ask how they are. The clerk probably thinks no one cares to talk to them. We also hire anyone who would take a minimum wage job, regardless of if they really care about customer service or even have experience with customer service.

So this may be even the fault of the employer who is hiring these people at minimum wage, instead of looking for someone with customer service skills. Do employers feel that they cannot afford to pay someone with good customer service skills or do they even consider if the people working for them have these skills? It really is some thing to think about.

If we could find where the problem is, then maybe we could help to change it. But if we did are we really going to start taking the time to be courteous to the employee working in the drive-thru? Or are we expecting them to change? It really is a group effort we should all try – the person who should be giving the customer service and the one that is expecting it back.

Not all customer service is gone. We still have companies who strive for their employees to give the best customer service they can. Some companies have training on this issue. We also have some people just by human nature who want to help people and want to be pleasant, friendly and courteous.

So the next time you are in the grocery store ask the checker how he or she is. When, you call somewhere, let the person on the other end tell you all about their product or services. Do not pay at the pump. Go in the station to pay and say hello to the clerk.

It takes just a little effort from all of the consumers, the companies and us.

Craft Storage

California Boat Storage

Overland Park Storage

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If a job searcher searches for work using one of those online job search engines and types in their zip code, they will get a page length list of secret shopping jobs. This indicates that the demands for secret shopping are huge. All industries including self storage want to know how their customers are being treated. As a result companies are paying very well to have their establishment shopped by a secret shopper. Companies can measure sales revenue by dollar and cents, but they cannot measure customer satisfaction without secret shopping. Yeah, a customer can always fill out one of those comment cards if the self storage company offers them, but let’s face it, the only customers who fill out those cards are angry customer. Secret shopping measures all phases of the customers experience from a professional self storage secret shopper.

What is a secret shopper and why are they secret shopping? In the self storage industry a secret shopper poses as an ordinary potential self storage renter. He or she calls a self storage property and inquires about renting a self storage unit. The secret shopper may as challenging questions or just simple questions. Meanwhile, the secret shopper is evaluating the experience from the customer’s point of view. Depending on the secret shopping company, some secret shoppers will reveal their true identity as a secret shopper at the conclusion of the sale. But the secret shopping experience does not end here. The secret shopper will then transform the sales call into a coaching session with the self storage manager. Together the secret shopper and the self storage manager will critique the sale. The secret shopper will then suggest several sales techniques that will improve the self storage manager’s sales presentation. Now the self storage manager can use this information immediately on his or hers next sales call.  

How does this benefit the self storage business? Self storage managers want to know if policies are being followed, if customers are being satisfied, and that their self storage business if being run like it should. So, they hire a impartial third party secret shopping company to come in and act like a normal customer to see if everything is being run like it should.

Before a self storage property manager commits to a secret shopping company compare the benefits offered from each. In the above example about secret shopping a self storage business, the secret shopper offered instant real time feedback to the self storage manager. Self storage managers don’t have to wait until the end of the month to solve a potential flaw in their sales approach. It’s instant fixing, like bringing a car to a 15 minute oil change garage. The self storage manager is rejuvenated instantly. The self storage manager is coached by the secret shopper who conducted the secret shopping. The self storage manager receives direct feedback from the direct source of the evaluation.

Like the self storage industry, secret shopping is becoming big business. As the self storage competition becomes fiercer every year, self storage property managers need find an edge to stay ahead of the self storage game. Secret shopping or mystery shopping is that edge. Self storage managers who use secret shopping as a sales polishing tool are ahead of the game. 

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Last Spring Break I was fortunate to go to St. Lucia and stay at a luxury hotel resort on the beach. As soon as the cab driver pulled up the hotel, my wife and I were treated like royalty. Now I have stayed at many hotels and was treated like a rock star, but this hotel took it to another level. A bell hop opened the cab door and assisted us into the hotel lobby with our luggage. Inside the lobby we were greeted with a champagne toast. Instead of checking in at a front desk, we sat in an intimate setting with a concierge who offered all the hotels amenities to us. However, this special treatment was not limited to us no matter how special they made us feel; they treated every hotel guest the same as if we were secret shopping.

St. Lucia is one of the few islands in the Caribbean that offers a tropical setting. Most Caribbean Islands are flat and more desert like. This resort is one with the rainforests and sea. As soon as we opened the hotel room door, our feet were on the beach.

With all that, this resort exceeded my expectation. Why? It was clear that the staffs’ goal was to exceed the custom’s expectations, whether the customer was secret shopping or not. From the doorman to the concierge to the banquet employees, every single person is focused on the guest.  Any time I engaged an employee it was clear that I was that person’s priority. I asked one employee how to get into town. He said if you wait for a few minutes until I get off work, I’ll take you around myself. I asked another employee on some dinner recommendations and when I got to the restaurant we were treated to appetizers and champagne courtesy of the hotel employee. And my wife and I were not secret shopping. We were just there to get away from it all.

The food at this resort was awful and this is coming from no food critic. I tend to like everything served on my plate. So if I don’t like the chicken alfredo or the shrimp scampi, something is terribly wrong. Everything was boiled, including the fish. Though, the English tourist seemed to enjoy it.

However, I would go back to this resort despite the bad cooking because the customer service was exceptional. The staff more than made up for the stringy shrimp and gummy baked potatoes.   

So why am I telling you this? Because the hustle and bustle understood by customer service employees, it’s easy to lose sight of what is important. And what’s important is exceeding your customer’s expectations. Though I was interested in the tropical island atmosphere and good food, it was the hotel employees that made my great experience because they wanted me to. They were not interested in secret shopping results; they were interested in the customer’s vacation results.

If you are interested in every self storage customer who comes into your self storage property, and you make it your goal to exceed their expectations, I can’t imagine that you would be worried about someone secret shopping you.

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