» Secret Shopping Programs

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Secret shopping program is fast growing in popularity mainly due to the fact that it can be taken up as a part time job to earn extra money. In addition, unknown shopping assignments are generally easy and no prior experience is required to apply for this job.

This exciting industry has made it possible for many people – from students and retired personnel to stay-at-home mothers – to work and earn reasonable paychecks. However, there are still plenty of prospective mystery shoppers who have various queries related to this industry. Here is a look at some of these vital questions on secret shopping program and their answers -

• What is the role of a secret shopper
  A secret shopper is hired to visit businesses posing as a genuine customer and then provide feedback about various aspects of the business that they have been asked to evaluate like cleanliness, product quality, customer service and friendliness of employees. The feedback is usually presented in the form of reports. Companies then use this feedback to determine the areas of their business that require improvement.
• Why do businesses need mystery shoppers
  By employing mystery shoppers, business owners are able to get an accurate evaluation of the business. Secret shopping program also offers the benefit of not letting the employees in the shops know that they are being watched. Mystery shoppers enable businesses to get an unbiased opinion regarding the standard of their business operations.
• What are the qualifications required
  To become an effective mystery shopper, it is essential to possess patience, a passion for shopping, practicality, clear understanding of quality customer service, good report writing skills, punctuality and a sharp sense of observation.
• How does one find a mystery shopper job
  There are plenty of websites and online resources related to anonymous shopping companies, hidden shopping opportunities and secret shopping program . These sites feature comprehensive information on companies that are looking out for mystery shoppers.

 

The websites may also offer message boards and forums where one can interact with professional secret shoppers. This experience is greatly beneficial in picking up valuable tips in succeeding as a mystery shopper. If one is interested in pursuing undisclosed shopping as a part-time job, it would be a good idea to register for free at a website and then keep up with updated information on how to excel in the profession and earn higher payments per assignment. In large cities, it is easy to find secret shopping program opportunities and companies.

• What is the hiring process like
  Once the hiring company approves an application, the applicant will be able to attend a training program that introduces the applicant to the basics of the anonymous shopping industry and lots of valuable information related to the customer care service, the different kinds of assignments, composing evaluative reports and almost all skills required to become an effective mystery shopper.

 

If the applicant is selected to take up a particular assignment, he or she will be notified by phone or email. So applicants must make it a point to regularly check their mails related to secret shopping program .

• What are the things to watch out for
  It is important not to fall for scams. Remember not to respond to any anonymous shopping job ads that demand registration fees or application fees. Genuine companies never charge such fees. Usually, all that an applicant has to do is fill up the online application form and then wait for a call from the hiring undisclosed shopping company.

 

Most importantly, give the best to each assignment so that the company will be impressed enough to hire you again in future.

Storage : http://www.storage-mart.com

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When it comes to impartial business research, an anonymous shopping program can be an incredibly effective tool. Unlike a number of other research strategies, anonymous shopping has the advantage of giving you a clear assessment of what a shoppers experience is really like in your business. You can get a candid and impartial view of how employees and your store operate on a regular basis. Doing this kinds of assignments on a regular basis can ensure that your business does not end up making the same mistakes, repeatedly.

The Root of the Problem

A secret shopping program can get to the root of problematic situations and scenarios like no other research strategy can. In a number of cases, an employer will find that they are actually losing customers but they cannot find the source of this problem. It would appear that everything from workforce to merchandise available is all on the right track – and yet, something is not right. For some reason, your business is not pulling in the kind of profits and customers that it should. In these scenarios, it can be difficult to assess just where and what the problem is.

This is the perfect time to bring a program into the picture. By hiring a secret shopper, you are essentially putting a spy on your ground floor operations. They will appear to be ordinary customers. However, they will be taking careful notes about different aspects of your business. For instance, they can make assessments of product displays and signage- they can even take pictures if necessary. A hidden shopper can also give you a rundown on your employees, ranging from how long it took for one of them to greet the customer to their personal appearance.

How it Helps

The biggest advantage of any program is that it gives you feedback from the perspective of your customers. For a business that seems to be losing customers and cannot understand why, this can be a huge revelation. They might find that their product displays are not effective enough- for a customer who is in a hurry, this is often incentive enough to try another store. In a number of cases, the customer service or employee behavior on the ground floor might not be very good. This too can be a huge reason for customers to try other stores. On the other hand, these shopping assignments can also show you which areas are doing well in your business. If there are certain employees who seem to be going out of their way to help customers, you will be able to learn about them as well.

At the end of the day, a program goes right to the root of your business operations. By viewing things from the perspective of a customer, you will get a clear idea of what a customer needs and what they get from your business. You will be able to give a boost to employees who deserve it and deal with the people that need to pick up the slack. You will also be able to make precise adjustments to problem areas – do the product displays need to be brought to the front of the store. Should some merchandise be given more visibility. These are all things can be considered with the feedback from your program.

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Secret shopping programs are undeniably one of the most efficient ways to assess your business performance. It is one of those rare tools that give a complete and impartial view of how well your business is doing from the perspective of the consumer. Everything from store cleanliness to employee behavior can be realistically viewed and assessed. Yes, the truth is that hidden shopping works better for some companies – the reason for this lies in the fact that they know how to make the most out of these shopping programs.

What Do You Want

One of the most effective ways to make the most of programs is to know what you want from them. If you are unfamiliar with how they work, it is best to read up on them and focus primarily on services that deal with your niche market. You will find that these services offer a wide range of features that you can incorporate into your shopping assignment. Once you are clear about what tools and options are available to you, its time to step back and take a hard look at what your business actually needs. You will need to look at the problem areas as well as areas that require more information. It is also important to take a special look at your customer service unit and its operations.

The next step to making programs really work for you is to make a game plan for your business. What exactly do you hope to achieve with this shopping assignment Do you want to get a general view of the consumer experience in your retail outlets Are you looking for feedback on specific consumer situations Do you need more information from specific consumer profiles These are all questions you need to ask yourself. The clearer you are about the goals of your shopping assignment, the easier it will be to harvest and assess the data you collect.

Working Together

When you embark on different secret shopping programs , you will not be working on your own. In fact, you will be working closely with the shopping service prior to the assignment, during it and even afterwards. You will need to sit down with them and draw up a strategy which will cover all the feedback aspects you are interested in. This is why it is important to work with a service that is helpful and experienced in your field. If you are not clear about the best way to tackle your shopping assignment, they should be able to provide a guiding hand. Ideally, the service should also be on call and reply to any questions you may have about the assignment at any time. Once the data is collected, it is imperative that it is kept in a confidential and secure manner. While it is convenient to have the material available online, ensure that it is only available via secure remote access.

When you have got your data from your programs, make sure you study it carefully. Make the necessary changes to your marketing strategies and if necessary, to your workforce. After a few months, make sure that you do another hidden shopping assignment. This will show you if the changes you have made are working – if they are not, you will be able to take immediate steps to change them. Remember that harvesting shopping information is not enough – you need to gather this information on a regular basis and make smart decisions based on the data you collect.

Bogart Self Storage

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Here is an exampl of some comments from a recent secret shopping call for a storage facility. Just so you get a flavor of what we do.

“Geoff should focus his questions to get the end result of a reservation. He has a great phone personality so he can not only get the caller to come in to the facility, but also ask the caller to make a reservation. He can do this by stressing the limitedavailability to create urgency. Before Geoff gives the caller the price of the unit he should first sell his store and the benefits of storing with him. Then the caller knows what they are getting for the price. He also should ask if the location is convenient for the caller. Convenience, not just knowing the location is a great selling point. All of these questions lead the caller to the point of making a commitment to store. In closing the call, he can discuss any additional fees, such as lock. He should confirm that he has answered all of the caller’s question.”

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Welcome to the secret shopping blog, PhoneSmart’s diary of our secet shopping and mystery shopping business.

What would you do if you weren’t afraid?

Would you skydive? Would you drive fast(er)? Would you ride a huge roller coaster?
Would you tell someone you love them? Would you try and sell someone something you believed in without hesitation or reservations?

Human nature involves feelings and emotions. Some of the emotions I associate with being scared are: feelings of the unknown, rejection, being alone, embarrassed, being in control and security. What could you accomplish if you weren’t afraid of failure? What would your life be like if you could speak up without others making an opinion about you?

Selling doesn’t have to be a “gotcha” situation. It can be a needs based, equal communication, good rapport, product availability, excellent base product. Don’t be afraid to present your product in a manner in which people can’t resist.

How do you think some infomercials do so well? “You can’t live without our super cleaner.” Don’t be afraid of some honesty. It’s ok to tell some things like it is. Don’t be afraid to ask questions. Discover what the needs of the customer are and clarify the situation. Don’t be afraid to close the sale. Don’t be afraid to close the sale again.

Many of the people we secret shop seem to be afraid to sell their product or service. They seem to be afraid to engage the shopper. What is there to be afraid of? People will either buy from you or not. But they are certainly going to but a lot less if you are afraid to help them buy more! If you act unafraid and have success your success will help you become less fearful, won’t it.

So go ask for the sale.

Natalie

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Welcome to the secret shopping blog, our diary of the mystery shopping and secret shopping business.

Sometimes it is all in how you pronounce things. I saw a couple of greeting cards yesterday that have a little bit of a different take on some old sayings.

One card said “A fool and his money are soon partying”

Another card said ” Use moderation in all flings”

So I guess you have to pronounce what you say carefully to make sure you get out the right message.

Getting out the right message makes a difference. We looked at some quarterly results for one of our clients and found that the staff people with the best conversion rates of prospects had the best secert shopping evaluations. The staff people with the worst conversion rates of prospects had the worst secret shopping evaluations.

So doing your sales process correctly works.

bye for now,

Tron

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