Smile Someone May Be Listening

It is really important to be smiling when you are on the phone with a customer. A smile makes the customer feel better. It makes them think you care about them and their needs. It also makes the call go smoother…. If you are smiling on the phone and if you come across a difficult situation you can get through it better with a smile than sounding down, low-keyed or just sluggish. Sounding like that makes the customer think you really don’t care and more than likely they will go elsewhere. But if you’re smiling it will make them think you do care and they will be patient with you. And the Call will go much better.

I really have found this works it is almost like killing them with kindness, which I have, always practiced. I have what I call my phone voice. No matter what I feel like I always answer with a smile and try to keep that thought the call…

Let me give you an example. I was yelling at my teenage daughter and the phone rang I answered it, when I got off the phone, my daughter said “ouch!” “How come you talked to them all nice and you are yelling at me”? I said, “That was my “phone voice. It’s automatic. Now when I answer the phone whether it be at home or at work, I smile”. Then I continued yelling at my daughter; after all she is a teenager.

But most of all remember a smile makes them feel better but it will also make you feel good.