Simple Sales Techniques

Some of the simplest concepts can sometimes improve a sales script or presentation and prove to be your best sales techniques. Take for example tone of voice and rate of speech. Just saying “Hello” can imply countless moods or emotions. A quickly blurted, slightly exasperated “hello” could mean that some one is overwhelmed or busy. On the other hand, a moderate paced, chipper “hello” expresses cheer and promotes an upbeat mood.

The “hello” portion of a phone sale or in person sale is your first impression. It’s your chance to exemplify sincerity and professionalism. On the phone or in person, you could try saying, “Hello, how are you doing today?” and then identify with the customer. This will build immediate rapport. After that quick interaction you can go on with your greeting by saying, “My name is ____. How can I help you today?”

Try to spice up the greeting and make it stand out from the mundane “Hi, how can I help you?” The goal is to grab the caller’s attention and gain their trust.

Another great sales technique is one of the simplest, but perhaps most overlooked. ASK QUESTIONS that get the customers opinion about your product. Get them to agree with you concerning what features they do want and those they may not need. This will help down the road when it comes to closing the sale because the caller will have already made the choices about what product they need.

Whether you’re in the property management industry, self storage industry, apartment industry,or secret shopping, adapt and mold a few of these basic sales techniques and remind even your most seasoned sales agent how important these two areas can be.