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Welcome to the secret shopping blog, our diary of the world of secret shopping and mystery shopping. You can set up your next evaluations by prepping your staff with a quiz. After they have completed the quiz and you have reviewed answers with them, do some monitoring or secret shops on the topic to make sure the information stuck.
Here is a quiz we did last year for one of our apartment management companies.
Please hand in to the folder by the commission sheet hand in folder ASAP. Thanks.
1. Can you tell the Kitty Hawk apartment manager to call back a customer at 12:30 to answer their questions?
2. Say it is Friday 9am… Bon Gor apartment Caller wants to schedule an appt. for Monday. What time can you set the appointment for on Monday… 10am? 1pm? Or 3pm?
3. Say it is Tuesday…At what time can you schedule a Kitty Hawk site visit for on Saturday?
4. For a Bon Gor caller– needs to leave a message for manager… what is the voicemail 4 digit number that you would transfer them to?
5. What is the total, excluding any possible taxes, would a Kitty Hawk renter need, to move in if the caller…
-rents a 2 bedroom/2 bathroom apartment
-will bring their cat to live there
-has their own apartment insurance coverage
-has 1 other adult moving in with them
*** Bonus question…
How many birds can fit into a 1bedroom apartment?
This was a great way to make sure we were not confusing callers on a number of issues. You can break down your requirements into small bits and pieces too, and quiz, review and shop the topics.
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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.
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