Simple enough

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Welcome to the secret shopping blog, our diary of the secret shopping world.

What does your secret shopping hope to do in the big picture?

Prevent customers and potential customers from having a bad experience with your company.

Here are the most common complaints that people have when dealing with a company:

5. Didn’t get what they wanted
4. What they got didn’t work
3. Service was slow
2. Service was sloppy
1. They were treated with indifference.

So really, all you have to do is to make sure your staff is engaged with your customers and gives accurate and timely service. That would take care of most problems, even if the product was not quite right. It doesn’t sound like that big a deal, does it?

But the fact is that retention of training is fleeting, people are distracted at work by non-work issues, people need constant refreshers and reinforcement and good habits are harder to keep than sloppy ones.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.