Showing people around

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Welcome to the secret shopping blog, where we look at the world of secret shopping and mystery shopping.

We looked at a report from a live secret shop of an apartment today. What we found is no surprise. There are two possibilities it seems. The staff either shows someone around or sells them an apartment lease. In this case the leasing agent was just showing the shopper around. The leasing agent did not qualify the shopper, did not determine the shopper’s needs or likes or wants. So basically it was wasted effort.

Don’t just take someone on a tour of your property or business to show them around and wait for their decisions. Find out what they want, need, desire. Show them that you can meet those requirements and ask for the business. If you don’t ask for it, you won’t get it.

So are you taking people on tours, or are you selling?

bye for now, Tron

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.