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SERVICE PLEASE! ?


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    By Wendy Lane seasoned PhoneSmart call center representative.

    Welcome to the PhoneSmart secret shopping blog, a peek at the secret shopping and mystery shopping industry.

    We have a twilight festival in town every June and September. It’s a nice family event. During this past June’s twilight festival my family and I had went downtown and we had not eaten anything. Which usually isn’t a problem since there are many restaurants downtown. So we picked a place (I wont name name’s!!) and decided that it would be a nice place to go and eat. Well we were sadly mistaken. This place we picked is suppose to be one of the best places in town and is kind of “uppity”. Well for starters our meal took almost an hour to come to the table and the service was HORRIBLE but the food was good. Once we were done eating I asked to speak with the manager. So this lady comes to the table and says “ how can I help you?” I told her what had happened and her only response was “well with the Twilight Festival going on this is what its like just crazy.” That was it, she didn’t offer to try and right the wrong or anything. I will never go they’re again as I have not been there very often in the past but this just solidified my decision to never going there again. I feel they could have staffed the restaurant better for that evening knowing they are like that on Thursdays in June.
    What would become of the storage industry if we were so slow moving? If someone calls and we are not up to par they are not going to rent from us. The storage industry is fast moving if someone needs a unit they don’t have all day to wait for a quote. So this manager of this restaurant could learn a thing or two from us…maybe!!

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    Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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