Secret Shopping is no longer a Mystery…

Here in the Secret Shopping Department we’ve been bustling around with all kinds of exciting new projects. I can share of few of them, but you’ll have to stay tuned for what PhoneSmart has lined up in the near future…

PhoneSmart may be most well known for our inbound call center but we’ve branched out into outbound calls more and more. It’s no secret that we make mystery shops, but perhaps you didn’t know that we can make customer satisfaction survey forms and can also contact your current and former tenants for you. The end report can show you anything from how long the average tenancy is to how helpful your staff is and more. Our customer satisfaction form is completely tailored to meet your company’s goals.

We’ve also been running a Prize Patrol for the last few months. This is a fun way to get your staff teamed up and determined to stay on top of their game. The PhoneSmart Prize Patrol incorporates learning sales techniques with a little friendly competition and the monthly winners enjoy prizes ranging from personalized M&M’s to Columbia’s local CJ’s Hot Sauce.

If you’re looking for a way to put a little spring into your staff’s step or want to know more about your target customer group then PhoneSmart is the perfect tool for you.

And don’t forget, we’re saving the best for last…so stay tuned and find out what it is.