secret agent play

How do you develop a profile that flies when you are secret shopping a business. Take a few minutes and create a persona. This is a little like playing make-believe. Ever do that as a kid? It is fun. Have a few answers available when the people you are shopping make conversation. Have a good scenario set up sp that the people you are shopping can have a chance to “show their stuff”. You want to give every opportunity to your subjects to do well. It is a little like a sting operation. Only you are trying to give the people you are setting up an opportunity to do good, rather than to do bad. You are like a secret agent. It is a fun pretend game to play. I would suggest going so far as creating a name, address and phone number, so you won’t get stumped. Have some fun with it. You might be surprised at what you find.
Bye for now, Tron.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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