Sample scripting

Warning: gzinflate() [function.gzinflate]: data error in /home/secretsh/public_html/wp-includes/http.php on line 1787

Thanks for looking at the secret shopping blog, our diary of the secret shoppng and mystery shopping world.

Here is a sample of how you might try selling an apartment lease to someone.

Greeting:
“Hi, thanks for calling _____ Apartments. This is __, how can I help you?”

Do you have any ____bedrooms/vacancies available right now?
“We sure do. We have several floor plans available right now. We have…”
…………..Or…
“We sure do. We have several different floor plans to choose from. How many bedrooms are you interested in?”
2 bedrooms
“Well, we have a couple different floor plans to choose from….we have….
A 2 bdrm 2 bath @1100 sq. ft. and a 2 bdrm 2 bath deluxe @ 1200 sq. ft…
Both have very nice floor plans. Do you have a preference?”

Location:
“Do you know where we are located over here on _____?

Amenities/appliances:
“We have great amenities here …we furnish all of your major appliances, such as dishwasher, refrigerator; stove…we also have washer/dryer hook-ups. Now if you don’t have a washer and dryer, we do have an on site laundry facility that you can use…. (as applicable)

(Amenities plus # of tenants)
Now are there going to be adults living there, or children, too?
2 adults and 1 child.
(Other Amenities Offered on Premises)
Nice…we have some great stuff for all of you. Let’s start with the kids first, because you know you got to make them happy …
We have 2 swimming pools, plus there’s a picnic and play area.
There’s an exercise room, which you guys can use, as well as…
A new clubhouse with a kitchen and a fireplace…
And there’s also an exercise room.
We are also close to public transportation…….
(as applicable)”

Lead with Pricing
“The 2 bedroom, 2 bath is only $___. That’s not a bad price is it?

(Comparison pricing with tenants current rental)
Are you renting now, in ____? And what do you pay, where you are?”

Get the Tour Appt.
“Yeah…well, for you to come down and take a look at it and make a decision, you probably want to come down and see it, right?
When would be a good time for you to come down?
The best time for us to set up a time would be 10am, 1pm or 3pm m-f….
Which day is best for you? What time….10am,1pm or 3pm? (Confirm …Fri. 10am would be great).”

Getting Personal Info.—
“What’s your first name?

Last name? Address?

Phone #? ”

Confirm date & time again… “and this is the number she could get a hold of you in case you need to reschedule for some reason.

I’ll tell you what…in order to get the ball rolling, I can take a little more information from you, if you’ve got some time, like your address – sometimes we like to send out information as well…

We don’t start the credit application until you come down here and you like the apartment and you’re going to o.k. that you want to rent here. ”

What do you notice about this that might make it work? How would you rate an apartment leasing agent who treated you in this manner? Would you maybe rent from him or her?

bye for now, Tron

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.