same, but not?

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Welcome to the secret shopping blog, where we watch the world of mystery shopping and secret shopping.

How specific is your evaluation? Is it geared to the subspecies of customer service or sales effort you are watching?

Selling a car is different than selling clothes, isn’t it? Even though there are a lot of similar elements. You are choosing size, style, color and function. How do your evaluations take into account the similarities between all customer service efforts?

We find for instance, that secret shopping self storage properties and apartment rental communities is very similar. The buyers are in similar situations usually and often have similar concerns about value, location and atmosphere.

What customer service areas do you look at and how are they similar and different?

Bye for now, Tron

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.