Sales Training Management

Our Total Quality Assurance Service department offers a Sales Training Management solution to self storage owners. We have several programs that you can use individually or combined for an even more effective sales increase.

The unique thing about our company is that we derive from a knowledgeable pool of highly trained sales associates who know the self storage industry and know what works. Our call center services have given us the experience of speaking with more self storage customers than the population of a small country. The great thing about that is, we have been able to develop a highly effective training program and can offer it to your self storage staff.

In the Quality Assurance Service department, we can help customize a program to meet your company goals and see improvement in staff performance. The best way to start a quality assurance service program is to complete a round of blind Mystery Shops. That will give you, the self storage owner, and our trainers a good idea of where your current sales skill level is already at and what areas we should focus on more heavily during the quality assurance service training course.

The next step would be to choose from a variety of sales training options. The Quality Assurance Service department offers several sales training options that would be appropriate for a singly owned self storage facility or a national chain of storage facilities. Some of the sales training options range from on-site seminars to a course self storage managers can take individually. If you are a property management company servicing self storage facilities, it would also be beneficial to you to add our Quality Assurance Service options to your portfolio.

Upon completing your quality assurance service sales training, your staff will have the foundation sales knowledge and have learned specifically what techniques to use to sell self storage to your customers.

You cannot stop there. Maintaining the knowledge your team has gained and challenging them to improve even more is key to implementing a quality assurance service.

One way to reinforce the sales training your staff has learned is by monthly secret shopping. Our Quality Assurance Service  department offers a few options in the level of secret shop you feel would be best for your staff.

The most commonly understood form of mystery shopping is when a shopper calls a storage facility and acts as a renter. The phone call is recorded and then evaluated based on the fields determined by each storage company. The recorded phone conversation and the evaluation are sent back to the owner or direct manager.

Another form of secret shopping is our Feedback Shop. This is the most effective and immediate form of secret shopping. Rather than ending the mystery shop as an anonymous shopper, we reveal our identity to your manager and then begin and immediate coaching and training session. The results are instantaneous and your manager will be able to increase his or her sales knowledge with the very next customer.

So now that you have done a round of Mystery Shopping to benchmark where you began, completed a sales training course and are beginning your monthly secret shopping you may think you have everything covered.

Such a program is absolutely a guarantee to self storage sales success. But about the turnaround of your employees. Does the manager to who got hired in the middle of your quality assurance service program miss out? No.

We have some unconventional methods of training that can benefit new-hires as well as help brush up a knowledgeable self storage manager. Some of those methods include one-on-one phone sessions with our sales trainer.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.