Rewarding Benefits

Have you been thanked by customers who were glad you could help them? Isn’t it a rewarding feeling just knowing that you made someone happy? I just love it. I feel like I’ve done my job knowing that I have assisted someone.

When I speak with a customer I am pleasant (I smile), knowledgeable (I read the screens), and concerned about the caller’s convenience (location, timing, amenities, size and type of unit, price and specials, those wonderful agreements). I listen to the caller and find out what his or her needs are so that I can help to the best of my ability. If the caller has no experience with storage, I go a little slower and am very thorough. Callers seem to appreciate it and it helps them to understand how everything works. I try to bring them into the comfort zone especially since they may be hesitant due to inexperience with storage.

I receive calls from current tenants as well. They call about other things such as billing, office hours and other concerns they may have. I help them the best I can and remain professional with them. I want them to have a good experience as well, because people talk to others about positive or negative situations. And sometimes, those people talk to others and so on. I’d rather see positive feedback than negative since it can affect several aspects of this business.