Price Concerns- How to overcome them…

I was secret shopping a mobile storage company today. My scenario was that I was moving to a smaller apartment about 30 miles away and needed to keep some things in the storage vaults in the mean time.

Being that mobile storage is unique, I was pleasantly surprised to hear the managers explain the details so well. The one thing that did make me gulp was the delivery and redelivery fees associated with things. OUCH! Perhaps a little buttering up of the customers on their part could’ve readied me for the charge.

If you find yourself trying to overcome this battle try to spin a positive light on it. Say something like, “If you go with conventional mini storage, once you’ve rented a truck, paid the mileage, paid the flat fee, and then fill up the monster with gas you’ll have spent way more time and money that it’s worth. That’s why we are the easiest and most economical choice. We’ll save you the hassle of jumping though all those hoops and take things right off your hands.” (or make some sort of spiel to this effect)

By the time you’re finished your callers will thank you for charging them so little to take the stress and work off their hands. Give this one a try.