Ooops

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Welcome to the secret shopping blog, where we keep a diary of our experience in the world of secret shopping and mystery shopping.

The world of Secret Shopping is not fool-proof. We decided to add another element to our department about two weeks ago. We came to the agreement that we would add a couple of new shoppers. Fresh bodies are important for the secret shopping world because they add new voices and new scenarios. After a very vigorous training session, the training coordinator got both of the new people up and running. Trust me when I say that this training is precise. One of the new people started right away on their shops, and did great. They got about 19 shops done in an hour and a half. We considered that to be pretty great because some of the shops they finished were usually difficult to obtain. Another regular shopper finished about 20 shops later in the day after their shift.

When the audio vault was checked a couple of days later it was discovered that while the calls were in the audio vault there was no actual recording of any of the shops. My first question to myself was why the new person was allowed to be here for an hour and a half without checking one of their calls to make sure they were doing them correctly. Besides the actual shop, there is at least one other thing to take into consideration at this point. Was the new person voice at the correct level for a correct recording? This seems to me like an important thing to check right off the bat.

Well, after a little investigation, the problem was figured out. It seems that someone had been doing some evaluations at that same computer one day earlier and had plugged in their headset. In the act of plugging in the headset, they unplugged one of the connections to the phone that completes the wiring for the recorder. From a technical stand point, not a big issue. The plug was put in the correct place and we were ready to go. Worst case scenario, we lost about 39 shops and a few days of work time. So we rearranged the schedule a bit and are trying to get back on track.

We learned a lesson that day. The future will hold more whoopsies, but hopefully they will get figured out quickly and without much damage.

Thanks, Natalie

“When your work speaks for itself, don’t interrupt.” Henry J. Kaiser

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.