nip it…

Here is a secret shopping blog entry from Angela L.

Nip lazy service in the bud – teach your staff to plant seeds of success in potential clients

It’s the last day of February and 76 degrees where I am; unusual for this time of year. This nice break from late winter weather is making me ponder what I need to buy at the garden center for my garden, and making me ponder how it’s hard to get good customer service anymore.

We’ve all been to a discount retailer and tried to find something. Even if you’d seen it every time you were there the past 3 months, when you want it it’s disappeared. Finally an employee appears and you state your situation. Without any hesitation the person says,” What we have on the shelves is all we have.” No more trying to help you with your problem; you’re not finding what you’re looking for today. What the clerk said may have been true, but just the fact that he didn’t take time really understand my needs made him out as lazy in my eyes. I’ve heard his reply so many times at different stores that I’ve come to expect it. To me it says “I really can’t be bothered to look into your request if it means I have to do any real investigating, so I’m gonna go back to stocking this shelf until quitting time.”

How do you nip this in the bud? Simple – make sure your staff realizes that they are there to meet the needs customers, thereby creating a sale and future sales. How do they do that? Also simple – get inside the mind of your customers by showing general interest in who they are their needs, then you will have the seeds necessary to plant in your garden of sales success. By learning your customer’s needs you can use your expertise to assist them in finding what you offer that’s right for them.

Angela L

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View Tron Jordheim's Profile      Subscribe via RSS