Mystery Secret Shoppers Recruitment Considerations

Mystery secret shoppers are representatives of a business house at its retail stores. These representatives pose as clients to know the degree of client satisfaction that is being provided. As this is a very important way for the business house to get valuable feedback about the performance of its sales and client relation executives, they pay these representatives handsomely. As a result more and more people are opting for this job and are considering it as a serious career option.

The first thing that the enthusiasts of this career should do is register themselves with some reliable placement agencies. The personal, academic and professional details of the prospective mystery secret shoppers are taken down by the placement agencies. Then they match the profile of the candidates with the firms with matching requirements. They inform the candidate about the available vacancy or about a new project. The interested candidate attends the interview arranged with the employing firm. The interview is usually arranged by a local executive of the firm.

Many firms these days are not wasting time on face to face interviews. They assess the candidate by conversing with him over the telephone and proceed to explain the project if they find him suitable. The candidate directly starts his work by reporting at the allotted retail outlet. However, it is advisable to not always select mystery secret shoppers or, for that matter, any employee by mere telephonic interview. This is because the non verbal communication and the body language of the candidate provide valuable information to the interviewer about the capabilities of the candidates. Moreover, the candidates cannot deceive the employers regarding their identities. Hence telephonic interview should always be followed by a face to face interview before finalizing on the selection process.

The freshers are asked to go on dummy assignments to prove their talent. They should be good observers and should be able to report the happenings at the retail outlet objectively. The mystery secret shoppers with a proven track record are directly allotted assignments without having to undergo any demo sessions. Those candidates who are recommended by reliable sources are also assigned projects directly by skipping the demo stage.

The projects differ in terms of time duration and complexity. Some of them might just need an hour or so to complete, while others might keep the representatives engaged for the whole day. Some of the projects might not require any special expertise while others might require the representative to equip himself with special skills via training. The same representative might have to be engaged in a simple and short project once and in a complicated and long project next time. Hence the aspiring mystery secret shoppers should be flexible in their approach and timings for this job.

The amenities and perks provided to the representatives will depend on the firm that hires their work. It might differ from project to project also. Some firms might pay for the food and accommodation expenses of the representative while he is on duty, while others might want to give him a consolidated amount at the end of the project covering all his expenses, but might want him to pay for his expenditure when on duty. The pay details are conveyed before the project starts. The mystery secret shoppers get payments based on the quality of their output, the nature and time duration of the project.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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