Midwest Call Center Is Unstoppable

The local weather station predicted freezing rain, snow and sleet but that did not stop us! We are an elite group of storage professionals who answer phone calls in an inbound call center located in a university town, Columbia, Missouri. The call center is located on the north side of town and is home to approximately thirty five storage sales a customer service professionals. The call center is open everyday except for Christmas and Thanksgiving. The storage sales and customer service professionals operate seven days a week approximately one hundred and twelve hours per week.

It was a Sunday afternoon in January 2007. One sales and customer service rep was in the comfort of her home checking her e-mail. She stumbled upon an e-mail from the boss (at first she thought he was joking). He was asking for volunteers to spend the night in the call center Monday night.  As she read the e-mail, she realized just how serious the situation was. The local weather station was forecasting freezing rain, snow and sleet Monday night and possibly Tuesday morning. It would be difficult or dangerous, maybe even impossible for the storage sales and customer service professionals to drive in such adverse weather conditions. The only other alternative would be to have the sales and customer service professionals work all day Monday and spend the night in the call center so that the call center would not be forced to close the doors due to the adverse weather conditions.

The rep quickly replied to the e-mail stating that he could count her in for the stay over. She arrived to work on Monday at approximately 6.30am with her favorite mink blanket, blow up mattress and grocery bag full of goodies. There were a total of four people who spent the night in the call center, because it takes a total of four people to open.  She lives by the old saying Early to bed, early to rise makes a women healthy, wealthy and wise. Needless to say, she was the first one down for the night but was also the first one up the next day!

Since then, her friends and family have asked her why she spent the night. Her answer is quite simple. We are dedicated to our faithful clients who depend on us to answer their phone, close sales and offer great customer service before and after business hours. We are an off site sales force who specialize in taking missed calls in the self storage industry. We are unstoppable!

Since the first sleep over, every time all public and private schools are closed, the roads are closed and businesses shut their doors, our call center sales and customer service reps get a twinkle in their eye and prepare to stand by their post. When the local weather station issues a severe winter storm warning or it looks like we could get four to five inches of snow mixed with freezing rain, we roll out the sleeping bags because our clients in Florida still need us to make a storage reservation for them.

Our sales and customer service focus is not only on the self storage seeker who finds himself reserving a storage unit over the phone with one of our customer service reps. Our customer service focus is on the self storage owner whose business counts on our offsite sales force to get the job done, no matter what Mother Nature has in store. Our call center and storage professionals truly are unstoppable.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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