Making a Great Impression

Our PhoneSmart call center operator, Mary knows how to greet people.

Welcome to the PhoneSmart secret shopping blog, an inside peek at the mystery shopping and secret shopping industry.

People get an impression of you within the first 20 seconds of meeting you. After the initial contact the impression can get better or can get worse. When meeting in person, notice is given to clothing, shoes, personal hygiene, expressions, body language, and quality of the conversation. If you are in a professional setting, then people expect you look and act with professionalism. If you are in a casual setting, then people expect you to be casual. For example, you would not usually see a farmer on his tractor in a business suit, or the President in a pair of jeans and a flannel shirt at an inaugural ceremony. Well, that might be extreme but you get the picture.
Since our customers don’t get the chance to see us in person, we have to give a good impression over the phone. This means we have to work even harder to get their approval. Your introduction is very important and after all it is within the first 20 seconds. By having an upbeat tone and clear annunciation of what location and who they have reached, should be quite beneficial in this process. Listening to the needs of the customer and keeping the conversation flowing in a professional manner will help gain their trust in a facility they may be just learning about. Our good impression will give them in turn a good impression of the facility itself as well as the management team. What a great reflection!

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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