Keeping your composure

When we think of customer service issues, you often think of angry customers.

Sometimes people have the right to be angry. I got chewed out by a client today. He had every right to be annoyed. One of our staff gave him the impression that a change to his account would be made immediately. Well it wasn’t. Our staff person should have told him that the request to make the change was made, but that the change might take a day to accomplish.

He felt as if he had been blown off or disregarded. No one likes that.

So I just kept my composure, apologized for the problem, fixed the problem and told the staff member who he talked to originally to make sure to be more specific in settting up a client’s expectations.

So when you are confronted by an angry customer, he may have a good reason to be angry. Take care of him and don’t worry about it. And do better next time.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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