Is it a puzzle?

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Welcome to the secret shopping blog, our diary of the secret shopping and mystery shopping world.

Sometimes you just need a different approach to training. Here is one way to help people remember important terms and concepts. Make a puzzle.

Here is a puzzle that PhoneSmart sales rep Ann put together to help people focus on what helps us sell self storage units in our overflow call center.

ann’s puzzle

10/26/2005

S E C U R I T Y T I L I C A F H P V E
E H S J L R B U K E T A G S S E C C A
I R T I E D I V J M H X A C M O I G Q
T Y N W Z A M R A L A R O O D R S L U
I M E S N E Q B P G E D K N P J R D H
N O M A C L N I K M W Y P T Z N E N R
E V E Q W T G E A E U C M A V T G U E
M I E D K O Y C O D X N B C S J A C S
A N R C P H O N E S M A R T Z O N F E
R G G E B E Z N L J H E I C Y E A T R
F S A Y D R S A C M L F P E I X M I V
E U E I S M I T W O E N F N C B E K A
M P V G Z C T Q C N D J E T V U T P T
I P I W E L E A E O K V A E Q K I N I
T L F P N Y T B M F N X T R G U S T O
A I S B M I O H R O D T U H O Z N L N
K E V D O G U F C I B L R J F W O B R
A S U N F N R W P E D U E O Q P D Y M
L O C K S J E G A R O T S F L E S U E

Access Gate
On-Sight Manager
Amenities
Pest control
Benefits
PhoneSmart
Contact Center
Price
Convenience
Reservation
Door Alarm
Security
Facility
Self-Storage
Features
Site tour
Five Agreements
Size
Hot-Lead
Specials
Location
Timeframe
Locks
Video Cameras
Moving supplies

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.