Incentives

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Welcome to the secret shopping blog, where we look at issues impacting your customer service and sales training programs.

It is important to create a team atmosphere, where your employees are rewarded for their good work. One of the great things about secret shopping is that our shops give you the perfect opportunity to create an incentive program.

We’d like to share some of what our clients are doing to motivate their teams:

• Of course, in the back of everyone’s mind there’s always money. One client offers a tiered payment scale based on the evaluation score.
• Some other ideas are gift certificates for a favorite restaurant or retail store.
• Divide employees into teams and reward the winning team with a B-BQ, served by the losing team.
• Make a big deal about a great score on a low budget by posting certificates, putting the employee’s name in a newsletter, or nominating an employee of the week.
• Having cookies, flowers, or candy delivered to an outstanding employee can give them an extra boost.
• A day off with pay can boost your employee’s morale.
• Having the owner or boss detail the car of the employee with the highest scoring evaluation.
• Take the employee out to lunch.

Some other great ways to put PhoneSmart secret shops into action are:

• Have the top scoring employees role play or assist in training coworkers.
• Post all the scores of the employees so that each employee is accountable.
• Set individual employee, and store goals.
• Focus on a certain area until it is improved.
• Purchase the PhoneSmart training program, or implement a consistent training program.

It’s also important to keep things interesting and fun at work. Occasionally we at PhoneSmart play a little game… Poker. You can adapt this game to your business in a few ways. Here is one suggestion:
Make a list of actions you would like to see such as: rental, hot lead, getting name and phone number, setting appointments, and getting a delinquent customer to pay their bill . For each positive action, determine how many cards the employee may draw. Once the deck is gone, the employee with the best hand wins!!! (see above for some fun prize ideas)

Our point is, spice up the atmosphere around the office. It’s summer and we all wish we were out on the white sand beach with a pina colada in our hand. (Now that’s a good incentive!!!) If work is toiling and stressful, your employees will reflect that, and if it is fun and encouraging your employees will reflect that. And as always, your sales will reflect it too! We urge you to take one or more of these ideas and have fun with it.

Natalie, Sarah, and Laura

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.