I’m not a Sales Person

All too often I hear… “I’m not a sales person. I don’t feel comfortable being pushy.”

If you don’t believe in your product, then you won’t do well. Your attitude will also have bearing on how well you do the job. It is just like anything else. If you go in with a positive outlook, then you’ll have a higher percentage of positive results.

Our customer service reps main job is to answer the caller’s questions, be friendly, professional, and take care of the customer to the best of his or her ability. If you do that, then you should feel comfortable in the position. This is also the goal of the “sales person”… with maybe just a little more motivation.

For people who feel uncomfortable with the being called a “salesperson”, here’s a tip for you… If you give the best customer service you can, then you’re also a sales person. You’re there to meet the needs of the customer as well as follow company guidelines.

If you give your customer the best experience by giving them all of the information that they need to make an educated decision without them having to ask you for all of the information and you believe that what you have or what you can do for them would be in their best interest, then you’ll make a great “sales person”. And if you don’t like the title “sales person”, then go with “customer service rep”. It all falls hand in hand.