How Quality Assurance Affects Consumers

How do consumers know that what they are buying is safe to use or to consume? When we buy toys for our children, we expect those items to be safe for our young ones to play with. We put our trust in the toy manufacturers to entertain our kids , and not injure them. When we eat food at the local Mexican restaurant, we expect the food to make us feel better, not make us sick with food poisoning for the next four days. When we do business with any company, we expect to receive good customer service and products or services that show a level of integrity that makes us want to come back again. So how do we know that the things that we, as consumers, purchase, whether it is an item or a service, are going to be safe for our families, and safe for us? The answer can be found in quality assurance . 
 
Companies are hard pressed by our society to deliver the goods. We are an impatient bunch here in the United States. We want what we want, and as soon as possible, built to our specifications, exactly. In their haste to fulfill our every consumerist desire, companies would get lost in the hustle and deadlines of getting the products out to the store shelves, and safety could be compromised as a result. 
 
Quality assurance is the means by which each company oversees the production of the products or services, and puts them to the test. The testing measures the level of consumer safety, firstly, as no business wants to be responsible for accident or injury as a result of poor production practices. Secondly, quality assurance measures effectiveness and customer satisfaction.  
 
In businesses where there is no concrete product, such as a telephone service of some kind, quality assurance is the yardstick that measures the effectiveness of the interaction between customer and representative, the overall effectiveness of employee training programs and the ease with which all of this comes about. Face it, we all want quality products. Shoddy workmanship, poor employee working conditions and a lackadaisical attitude thrown about by company owners are just some of the reasons why the safety and effectiveness of a product or service might be compromised.  
 
It takes effort and dedication to enforce high safety standards within the framework of a company or an industry, but it is a necessary part of our consumerist society. Without it, unsatisfied, sick and even fatally injured customers would be the norm, and many more injuries and illnesses would be present than we currently bear witness to. Of course, sometimes things slip through the cracks, as the recent salmonella outbreaks have shown us, but imagine if there were no safety standards at all? We are lucky in this country. We are lucky that there is a higher standard of quality assurance in the workplace and in the industry practices that are such important parts of our families lives.  
 
Putting our faith and trust in a company is all too easy to do, until something goes wrong. But here in America, the consumer capital of the world, we do trust, sometimes blindly. Perhaps we should be more proactive in our own right, and not be so apt to consume without taking into consideration the risk involved for ourselves. It is, after all a two way street. 
 
Most businesses do their best to insure safe practices and work environments. And we trust that to be so. But it is ultimately our responsibility when it comes to what we choose to purchase and consume. Buying cheaply made, bottom of the barrel products and services for our families could be a precursor to illness or injury. Perhaps a little quality assurance of our own is the key. Buying from local, reputable business owners whose business practices you can see and measure, rather than goods imported from half a world away, is a great first step.

RV Storage in Secaucus

Tron Jordheim , director of operation at  PhoneSmart ( a subsidiary of StorageMart ) will be interviewed by Syndicated News on 7/23/2008 6:00 PM. The topics of discussion will include Self Storage , Secret Shopping , property management , Self Storage Advertising and Self Storage Marketing . 

Tweet This Post 

Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

View Staff's Profile      Subscribe via RSS