How do you rate feelings?

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Welcome to the secret shoppng blog, our diary of the secret shopping world.

How do you rate your feelings? Sometimes when you are on a shop, the person you are rating may make technical mistakes and ignore important policy proceedures but still give you a good experience. You got good feelings from the person and liked him or her.

How much is this worth in your evaluation? How much is it worth in real life? If you get bad feelings from a subject, it may not mater how well he or she followed a script or proceeedure, you will still have a bad experience.

Now if you can get someon to follow the “plan” and give out good feelings, then you are in business. How do you give out good feelings? Maybe this is the job of customer service people. Don’t give out cookies or business cards, give out good feelings.

bye for now,
Tron

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.