How Could You Not Use Us?

Occasionally I do some secret shopping for market research. When I take on that project I know I am going to be speaking with a lot of different people and personalities. Because we have such excellent training in fielding calls and selling the store I am somewhat taken aback by the way some store managers and employees handle the calls. For instance I was calling one day and actually had a salesperson at one of the facilities tell me I had to call back the next day because their system was already shut down for the day! I could have been a very wealthy person looking for storage and lots of it and they just told me to call back tomorrow. If it were necessary for me to make a decision today that person would have cost their company real profits.

There are a lot of reasons to use PhoneSmart. What we do here is make sure that person does not have to call back tomorrow. They can take care of their storage needs right when they call. This makes good sense. The self-storage industry is so competitive that it seems very destructive to tell a caller they will have to wait until tomorrow because it would inconvenience a store employee to retrieve information. If I have to wait I will go down the list to find a place where I can get that information right now.

Some places have their prices on their answering machines. No human contact just a recording and message to call back if you want the unit. What happens when they keep calling and can never get a real person to secure a unit? That can be very frustrating for a customer who needs to have arrangements made in advance. That is another example of how PhoneSmart can come to your rescue and give the customer attention they deserve and help them secure a storage unit. So if you ever call around for storage pricing you will see how different each facility is, sometimes good and sometimes bad!!