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Welcome to the secret shopping blog, our diary of the secret shopping world.

We shopped one of our regular clients the other day and got a hold of one of the staff people at the store. His response when he saw “Unavailable” on his caller ID was to pick up the phone and say , “If you are a secret shopper, I don’t have time for you right now, so give me a zero on my score” and hung up the phone. Wow. If he didn’t have time, he should not have answered and his call center sales people could have gotten the call. What if it were not a shopper, but a real customer with caller ID block. Ouch!

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.