Have You Rented Self Storage Before?

This is a great question to ask in the beginning of your call because it opens up the caller. They like to have questions asked of them about things that they have done. The response that you get from them will help you determine how much time you need to explain to them the inn’s and out’s of the storage business. If they’ve stored before, they may tell you more information that you expected to hear. They could go on to tell you that they stored with you before, or that they rented self storage from one of your competitors. You’ll have an open opportunity to get more information from your caller to work with during your call.
Not only may they have rented self-storage before, but also maybe it was in a different state, or in the city, whereas you are located in the country. Or vice versa for that matter. And that’s the case, and then if they have sticker shock, you can explain the difference is due to location, as where if renting in the city, you can expect to pay a higher price for storage, just like as if you were renting an apartment or buying a home.

Do you need to hit all of the aspects of your self storage property and give them additional moving tips, or do you need to quickly move along during the call simply reminding them of what they may have forgotten such as access hours? Questions such as this are great to also break the ice. Once again, you are asking them to open up to you. If they simply answer with a yes, then you can say “Great, so you already know about self-storage.” If they say “no”, then you can let them know that you’ll walk them through the process.

Do you think they would think you didn’t care about their needs if you asked them this question? This is so simple and can help with your mystery shop and secret shopping scores.