From the Other Side, a Secret Shop experience

I recently made the secret shopper calls and I learned a lot from my experiences. I hope to continue mystery shopping when I can. I believe that participating in the secret shopper calling has provided me with different styles of informing people about our wide variety of storage facilities. I’ve noticed that many of the managers mention the specials early in the calls and the inflection used really would influence my choice to store with them. I noticed that many of the managers would tell me only about the specials and not ask too much about my timeframe. For the most part, managers I talked to were really good at getting the five agreements. This was refreshing. It was nice when the managers wanted to know a little more about me personally by asking what I was storing. It was very interesting to learn how the managers interact with the customer. I had an interesting lady from Michigan who talked about her college co-ed who needed storage. I pretended I was in college and trying to rent a space and she actually convinced me to store with her. All in all I gained valuable knowledge through my participation in secret shopping.