Four Sees

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Welcome to the secret shopping blog.

I heard a great presentation on customer service at the ICCM conference last September. ON of the presenters talked about the four Sees ( Not the four Cs)

SEE yourself as the customer.

SEE yourself as the owner.

SEE the customer you rare dealing with as your only customer.

SEE yourself on T.V.

If you see yourself as the customer, won’t you make the experience as pleasant as you’d like it to be? Seems simple, no?

If you see yourself as the owner of your company, won’t you try to make things go “right”? Won’t you focus on the growth and stability of your company?

If you see your current customer as the only customer you will ever have, won’t you make sure that customer gets treated well and tells everyone lese how well it went?

If you see yourself as if you were on T.V., wouldn’t you act in a way that would get you good reviews?

Maybe the four Sees aren’t too bad a way to look at things.

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.