Fix it, and then forget it
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Natalie Thomas Secret Shop Specialist adds insight about human relations.
Welcome to our blog, the PhoneSmart call center staff adds an insider view of the self-storage industry.I saw a slogan the other day and it really made sense. It said, “Fix it, then…forget it!”Whatever the day may throw at you, don’t let speed bumps in your day get you down. Fix the problem then forget about it. Sounds easier said than done. I tend to stall on the top of the speed bump and not roll down the other side of forget it. Sometimes my mind doesn’t seem to want to forget about it, whatever it may be. If you think about it, it does make sense. Some people store up all of their anger and then boom, they explode. Not healthy.I have been trying to use this slogan lately at work. Our jobs are based on a monthly time frame. We start the month off with a fresh batch of calls, and as the calls get done, they get sent to the evaluators who in turn send them back to us when they are completed. Once they are completed the calls and evaluations get sent to the clients. Once in awhile, there is a speed bump and we have to stop whatever we are doing to “fix it.” It usually doesn’t take long and everyone is happy again. To make sure we don’t have a lot of speed bumps, we check and double-check the evaluations and calls before they are sent. But alas, mistakes will pop up. So…it’s best to “fix it, then forget it!”PhoneSmart Your Source for Lead Generation
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