Do you have any other questions?

Last Sunday fifteen members of our church fellowship gathered at a local family restaurant for lunch. Because Sunday is so busy, this buffet service restaurant does not allow reservations so everything is on a first come-first served basis. When we were seated, the waitress bought us plenty of plates and even all the utensils that we needed. I was happy to know that she was willing to accommodate our every need. It was about a ¼ of the way through the meal and the plates were running low, she would gather the soiled plates and then continue with her “rounds” and restock our table with clean plates. I watched her closely, as she was attentive to needs for drink refills and hot fresh rolls. We do not always find this high level of proficiency and service in the self-serve all-you-can-eat restaurants. As the dinner went forth she asked us if there was anything that we needed and if one person needed something she was sure to meet their needs.

This is much like our efforts here at PhoneSmart to meet our caller’s needs. The food at the restaurant was very good but it was the friendliness and attentiveness of the waitress that made the experience an enjoyable one. This is a reminder to all, not only in the sales industry but customer service as well…please be aware of your customers needs. There may be something that they are wanting but did not ask for it. When you ask your customer if there is anything else they need you are exceeding the customer’s expectations. It lets them know that you are dedicated to meeting their needs. It is very easy to forget an important question when you are shopping around. “Do you have any other questions” is a simple question, which can also put the caller at ease and let them know that they can ask you for anything.