Customer Service Storage Representative

John is a customer service expert and has been in the customer service field for most of his working life. He would call himself a guru when it came to level of service he could provide for the customer. John felt like he let a customer down if he could not assist them the way that they needed to be helped.

John works in a call center that takes calls for multiple different companies in which people need to store their belongings. In his current role in the center, he is in charge of his shift and ensures that the people that work under him are taking care of each of people that call. He wants toe ensure they are providing great customer service .

Sometimes in this role, John has to be a great sales person in order to make ends meet for him. When people call into talk to him about storing, he has to try to find a way for him to get the caller to reserve a space to rent. If he does not he does not make enough to pay his rent. There are times in which customer service is awesome, but he knows that he might need to push harder that normal to get the caller to reserve a space. Being nice to customers is a part of good service, but there are some customers who just want to talk about random things in their life, where John has to answer as many calls as he can to make money. He always has to decide when to cut the caller off in order to get to the next potential reservation.

There was a time recently where John took a call and he had to decide whether or not to provide excellent service or to not care as much and let the caller go. The caller called in to talk to the manager of the facility he was answering for because they were way behind on their rent. The caller had been in an out of the hospital due to his illness and also events beyond his control like, he was mugged, stabbed and he had three deaths in the family all within the last two months. During his recovery time in the hospital, the facility saw that he was late on his rent so they decided to put his belonging up for auction.

The customer was obviously upset because they had some valuables in that space and they did not want it auctioned off. No one at the facility would answer his calls and he was in the hospital and had no one to go down to the facility to talk to the managers. John could tell that the caller was shaking on the phone with anger and also because he was so upset at the situation.

John was trying to think to himself what he should do. So far just to get to this point the caller had been explaining the series of events to john for almost ten minutes now. In this industry ten minutes could have been another two calls that he could have taken to get a reservation. John knew that this was not his situation to take care of but he knew if he just tried to pass this call on to the voicemail of the on site manager, nothing would happen and the customer would not be taken care of. So he decided to provide as much customer service to this caller as he could.

Luckily for this customer and John, this company had a customer service line to handle situations like this especially when the manager on site does not return phone calls. John wrote out a long synopsis of the situation and gave as much detail as he could to assist the caller and their situation. The caller thanked John over and over again and wished that John worked for that company because they have not treated him well over the past six years of renting there.

John got off of the phone with that customer feeling really good. At first he was telling himself he could have taken three other calls in that time to feed money to his bank account, but instead he helped a person in need and just maybe the situation of that customer will be turned around because of the level of customer service John provided.

RV Storage in Kansas City

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Disclamer: This entry is intended to promote our partner StorageMart and some or all participants received compensation.

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