Customer Care

The number one complaint about customer service representatives is that they seem not to care about helping the customers. The perception is that callers have to wait too long to get to customer service or there isn’t a customer care department in place to take the complaints of callers.

According to the website my3cents.com, the airline industry, Dell, and cell phone companies lead in these type of complaints. There are several ways to improve on this perception.

In our organization customer service is our number 1 priority. Our training program here makes it known to us that excellent customer service is our goal. There are just some of the things that I have noticed when I have call customer service numbers in the past. The first thing I believe the customer service industry can do is to make sure that the company as a whole has a commitment to quality customer service. At our company, we try not to keep the customer waiting for a long period of time. There is nothing I hate more is waiting for someone picking up the phone. I especially hate waiting when I have an emergency or immediate problem I need to deal with and the annoying music doesn’t help me any. I believe that every company, especially a highly competitive industry as self-storage should have a list of managers or a central number where customers can call and voice their concerns or complaints.