Cupcakes Take The Cake

With my son’s birthday approaching faster than what I would like, my frustration level is increasing. At the last minute I remembered that I wanted to save some extra dollars so I elected to bring my own cupcakes instead of using the cake that was provided by the location of the party. His birthday is Saturday and today is Friday and I ordered them today. The lady that answered the phone was very friendly. She detected my frustration, and asked me when I needed the cupcakes. I laughed and replied tomorrow. I began spilling my guts to her about the hardships that I have had with the party and my car. I laugh now mentally because this is exactly what our customers do to us when we are on the phone. It was quite amusing. But after I told her more information than I know she cared to hear, she explained to me that there was a 24 hours notice requirement for the cupcakes to be picked up. At this point I sighed but I understood. She then told me that she could have them ready tomorrow by 8:30AM and I was happy. I went on and on thanking her and telling her how much I appreciated it.

Again, I began to ramble about the time of his party and then having the number of kids and on and on. She empathized with me, as she is a mother as well and told me, “No matter how much one prepares for the party something always goes wrong.” I smiled and said,” Thank you.” She then gave me her name and told me that she would try to let me sleep in so I could call her at the end of her shift and she will try to get them ready for me to pick them up today. I thanked her over and over and I was really appreciative of her efforts even if I had to pick them up tomorrow morning.

This high level of customer service will leave a lasting impression on me, as I will remember that when I was frustrated someone tried to eliminate that frustration. I truly believe that she went above and beyond! So Anna at Wal-Mart we thank you!